All estimates/quotes are based on our understanding of your requirements and as per given
time-frame. Any changes to the functionality including micro-improvements, may incur
additional costs accordingly. Please ensure and clarify our understanding in a face to
face meeting.
By accepting a quote, you agree to and accept the terms and conditions of Innopact
Technologies Pty Ltd. Acceptance can be verbal, by email, payment of Initiation, signing a
quote.
Clients to ensure that we have included all requirements in the
quotes/proposals/estimates and that we fully understand their requirements. Clients must
provide us with clear guidelines along with the flow or specific details they may require.
When such details are not provided, we will proceed with our understanding of the
requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead
to additional costs to accommodate the changes. Thus, it is essential that you clarify
every aspect of your website development and ensure that you have been quoted on the right
requirements.
Any complexity related to specific tasks, must be advised in advance and included in the
proposal for costing purposes. We operate in good faith and rely on our clients to
disclose the full picture at the time of quotation. Any discrepancy arising due to unclear
requirements will not be borne by Innopact Technologies.
There are limited man-hours allocated to each task including Project Management and
Digital Strategist/Business Analyst. Minor changes may be included within the allocated
hours. This will be analysed on a case-by-case basis.
Innopact Technologies will make every effort to complete the project/changes in the
given timeframe. Reasonable delays are accepted if functionalities are redefined or
modified.
Any delays at client’s end, may delay the project and proposed timeframes and may incur
additional costs.
Any bugs (programming errors) reported during or just after the development does not
attract additional charges.
Any re-work on an already completed task will attract additional charges. Any changes in
the design after the design approval will incur additional charges.
Any modifications requested during the development or after the Go-Live approval will
incur additional charges. All additional work, over and above the estimates is charged
separately. Under no circumstances will Innopact Technologies be liable for any delays
caused by change in the project brief.
Website/application content and all related materials need to be provided to us within
the first two weeks of starting the project. Any delays thereafter may delay the project
and may incur additional charges if it goes beyond reasonable timeframe.
Our websites/applications are generally tested on PCs and include near recent versions of
following browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on
any other browser, please let us know in advance.
Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you
require testing to be done on any other device, please discuss it in advance.
If your website/application is not hosted on a Innopact server, any additional man-hours
that may be required due to any server or network related issues are not covered in our
quotes and may be charged separately.
Please note that at any stage during the project, stalling of the project for over two
calendar months will incur $99/week administration costs. Furthermore, it may increase the
previously approved estimates. If you require the project to be put on hold, please advise
us in writing in advance. To put the project on hold without incurring additional charges,
we will need the account to be up to date based on the work done. Further details can be
discussed if such a situation arises.
Innopact Technologies software codes (not including open source software) are copyrights
of Innopact Technologies. The codes can be handed over at an additional cost for use once
all previous invoices are settled, on the condition that the codes are used only for use
or modification for re-use for further development for the specified client or subsequent
owners of that legal entity. Under no circumstance, the codes will be allowed to be used
for re-selling or duplication purposes.
Innopact CMS is a proprietary CMS of Innopact Technologies. Innopact owns copyrights of
all codes written for any client, unless arrangements are made prior to start of the
project. Innopact warrants a license to use any custom built software for the client, for
their use only. This license is granted while paying for the hosting. Innopact CMS cannot
be transferred to any external host; this includes any access to the software codes.
The website or software application will be designed to be deployed on the web, via using
a commercial grade web-server or a similar setup. Based on your website traffic, the
website may not perform if deployed on a generic office network environment.
Depending upon the functionalities required, there may be 3rd party components such as
Third Party Payment Gateways or SSL certificates involved in building a
website/application. Although Innopact Technologies does its best in recognising the
suitability of any such component, any unforeseen limitations of 3rd party components are
beyond our control. Any third-party component purchase costs (such as SSL, Payment
gateway, Google Adwords, Plug-in licenses etc) are not included in our quotes.
Innopact Technologies takes no responsibility of any open source products such as
WordPress, Open Source carts, Joomla etc. It is clients responsibility to update all
components and third party softwares. We suggest you to take regular back-ups to avoid any
disruptions.
Innopact offer packages in co-ordination with third party providers. Changes to the third
party provider’s rules and policies may ultimately effect the services we provide or the
terms and conditions herein.
The client must recognize that at times there may be unforeseen circumstances that will
delay the development process, particularly with reference to the integration of third
party software. We will try our best to complete the project as agreed in the proposal. As
long as it is within a reasonable period, the client agrees not to penalize us for any
genuine delay, when every effort to keep the project on the proposed schedule is taken.
Domain registration/renewal etc charges are not included as a part of any
project/proposal unless mentioned otherwise. If required, a quote for which will be
submitted separately and approved by the client.
Hosting charges are not included in the quotations unless mentioned otherwise. Innopact
Technologies can organise an appropriate hosting solution if required, a quote for which
will be submitted separately and approved by the client. Where clients decide to organise
their own hosting, we should be consulted before finalising the type of hosting and
database, as it should meet the requirements of the technology used for the development.
Please note that we’ll require full access with hosting support for testing and deploying
the application. Innopact Technologies will not be liable for any delays or errors caused
by direct or indirect actions of the hosting company.
Innopact Technologies generally builds and tests the websites/applications on our own
servers or hosted domains. Innopact cannot give access to their test servers and test
websites to the clients or any third party. The website/application can be transferred-off
to a nominated 3rd party server upon full payment of all invoices and dues.
Nothwithstanding any other provision in the agreement, in consideration of the Customer
entering into this agreement with Innopact, upon full payment of any outstanding invoices,
Innopact will grant an unconditional license to the Customer to reproduce, publish,
communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3)
images used in the published website and associated of form and functionality. This will
not include the intellectual property relating to the production of the website including
the digital strategies, programming codes, database structures, scripts, forms or
functionalities.
All communications/correspondences are generally done via emails/whatsapp. It is
client’s responsibility to keep us updated with their relevant email addresses.
